HOW TO BUY

PAYMENTS OPTIONS

You can pay either with credit card (please note that we do not accept Amex) or bank transfer. Once we have confirmed your order, we will ask for your credit card information in a separate email. If you prefer not sending by email, just inform us of you phone number, and we will give you a call.

ORDER CONFIRMATION

Once we have received your order, we will verify that all wines are in stock and get back to you with an order confirmation. At this point we will proceed to payment.

General information after the wines have been shipped

  • You will receive an automatic email once your order has left our warehouse
  • Once we have obtained a tracking number from our courier, it will be forwarded to you
  • All shipments are traceable online via the website of the courier by entering the tracking number
  • Delivery will take place during office hours: from 9:00 to 18:00.
  • Delivery vary according to country and option choosen.


SHIPPING

To make sure that your order arrives in perfect condition we have teamed up with best couriers in the field:

FedEx
SDA
UPS

This guarantees that your wines will receive the utmost care and attention when they are on the move. All our wines will be transported in appropriate packaging and covered by insurance policy up to € 1000,00 (please note that an additional 2% will be applied to the value exceeding € 1000,00).

The insurance protects the customer in case of damage or loss during transportation. All wines are packed in styrofoam so that the bottles are protected from temperature swings and sudden movements. bottles maximum protection

Deliveries will be completed within a period of 5 - 7 days for Europe, 7 - 10 days for USA and Canada, from the date of occurred shipment (standard shipping). We'll send you an e-mail as soon as your order has been shipped.


SHIPPING COSTS

The shipping prices vary according to destination and are free exceeding a certain total. Please refer to the table below for more information on shipping to your country. In case your country is not listed, please contact us for a quotation.


EXTRA EU SHIPPING

In case you country not be listed below, please contact us for a quotation of the shipping price

 Shipping USA

USA

Quantity

Groupage

Standard

Express

6

75,00

100,00

137,00

12

120,00

145,00

220,00

18

180,00

220,00

313,00

24

230,00

275,00

412,00

30

280,00

330,00

462,00

36

340,00

385,00

545,00

Groupage: 15 – 20 days

Standard: 7 – 10 days

Express: 4 – 5 days

Additional notes USA

  • Prices include customs and duties, no additional fees to be paid upon arrival 
  • All shipments are door-to-door – please note that it is not possible to ship to mailboxes as delivery requires signature
  • Please note that it is not possible to ship to Massachussets and Utah
  • When shipping grappa an extra fee of € 20 for each 6 bottles will be added
  • Alaska, Hawaii, Virgin Islands: € 40 for each 12 bottles 
  • In case of three unsuccessful attempts of delivery an additional fee will be charged for the cost of returning the parcels to the delivery address, on the basis of the chosen service 
  • Please make sure there is someone over the legal ate present to sign for delivery (click here to see in which states adult signature is required)
  • In states where adult signature is not required delivery will be carried out on the front door ofthe address indicated on the shipment in the absence of the recipient

 

Canada

Quantity

Standard

Express

6

88,00

115,00

12

127,00

203,00

18

170,00

302,00

24

193,00

385,00

30

220,00

450,00

36

247,00

517,00

Standard 7 – 10 days

Express 4-5 days

Additional notes Canada

  • Please note that shipping costs do not include customs clearance and other duties related
  • Receiver of the order must be resident in the state where the order is delivered. Also it is obligatory phone number and email address for customs communications
  • Clearance times vary according to the availability of the recipient to provide the requested information needed by the broker for the customs operation, as well as the speed of the payment concerning customs clearance


SHIPPING TO OTHER COUNTRIES OUTSIDE EU

 

Zone 1

Zone 2

Quantity 

Express Express

6

148,00

80,00

12

220,00

137,00

18

 

194,00

24

 

 

Delivery in zone 1 3 – 4 working days, zone 2 4 – 5 working days.

Zone 1: Australia, Japan, Hong Kong, New Zealand

Zone 2: Norway, Switzerland, Iceland

 

  • Please note that shipping costs do not include customs clearance and other duties related
  • Clearance times vary according to the availability of the recipient to provide the requested information needed by the broker for the customs operation as well as the speed of the payment concerning customs clearance
  • When shipping in wooden boxes an additional fee of € 8.00 for each 6 bottles will be added
  • We do not assume responsibility for any customs delay 

 

SHIPPING EU

 

 

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

 

Quantity

Standard

Express

Standard

Express

Standard

Express

Standard

Express

Standard

Express

Standard

Express

 

6

36,00

68,00

42,00

68,00

44,00

68,00

52,00

68,00

52,00

90,00

62,00

90,00

 

12

48,00

130,00

54,00

130,00

54,00

130,00

68,00

130,00

68,00

147,00

71,00

147,00

 

18

62,00

184,00

67,00

184,00

65,00

184,00

79,00

184,00

79,00

205,00

86,00

205,00

 

24

74,00

223,00

80,00

223,00

87,00

223,00

88,00

223,00

88,00

280,00

102,00

280,00

 

30

84,00

260,00

91,00

258,00

97,00

258,00

99,00

258,00

99,00

350,00

107,00

350,00

 

36

90,00

293,00

100,00

293,00

108,00

293,00

112,00

293,00

112,00

423,00

118,00

423,00

 

Delivery in 5 – 7 working days

Zone 1: Austria, France, Germany

 

Zone 2: Belgium, Luxemburg, Netherlands, Spain

 

Zone 3: UK

 

Zone 4: Denmark, Finland, Ireland, Portugal, Sweden

 

Zone 5: Bulgaria, Lituania, Estonia, Lithuania, Liechtenstein, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary

 

Zone 6: Greece (ex. islands)

 

 

FURTHER INFORMATION ON SHIPPING

Additional notes EU

  • Shipping includes VAT

General notes:

  • If there is no one present at delivery, the courier will leave a note. If nobody at home after third attempt, additional fees for returning the parcels to Italy or re-shipping will be added
  • Please make sure that there is somebody over the legal age local to sign for delivery according to local laws. Eta prevista leggi locali

 

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