FAQ

To which countries does Brunellowineonline deliver?
What is included in the shipping costs?
Do you offer free transportation for a certain number of bottles or fixed amount?
How long will my order take to arrive?
What if a bottle breaks on its way to my home?
What if I am not at home when the carrier arrives?
Do I have to pay the carrier anything?


To which countries does Brunellowineonline deliver?

We ship wines all over the world with very few exceptions ( see How to buy page )

What is included in the shipping costs?

Shipping costs include appropriate packaging and covered by insurance policy up to € 1000,00 (please note that an additional 2% will be applied to the value exceeding € 1000,00).
The insurance protects the customer in case of damage or loss during transportation.
We use styrofoam so that the bottles are protected from temperature swings and sudden movements.
Please note that when shipping to some countries additional customes and taxes may be added.

Do you offer free transportation for a certain number of bottles or fixed amount
?
We do indeed!

How long will my order take to arrive?

Depending on where in the world you are and which shipping option you have chosen (standard, express or groupage) shipping varies from 3 to 10 working days.
Please note that in some countries the parcels can be subject to random customs control which may prolong delivery time.

What if a bottle breaks on its way to my home?
When your wines arrive, please make sure that everything is in perfect order. In the unlikely event that a bottle is damaged during transport, please notify us immediately.
All our wines will be transported in appropriate packaging and covered by insurance policy up to € 1000,00 (please note that an additional 2% will be applied to the value exceeding € 1000,00). The insurance protects the customer in case of damage or loss during transportation.

What if I am not at home when the carrier arrives?
If nobody is at home when the courier delivers your order, they will leave a notification with a number for you to contact. Please not that your parcel will be returned after the 3rd attempt, therefore it is very important that you contact the courier to make arrangements for delivery. If at all possible, we do infact recommend delivery to business address in order to make sure that there is always someone present to sign for delivery.
Please note that delivery may require the signature of someone over the legal drinking age. Please refer to the local laws in your country.

Do I have to pay the carrier anything
Shipping costs include customs for most countries.  However, please note that there might be additional local taxes to pay for some markets. If you are not sure this is the case for your country, please contact us for more information.


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